Privacy Policy

Zepama (“we”, “us”) is a civic media platform. You can use the Zepama mobile app and the zepama.io website with the same account. This policy explains what we collect, why we collect it, and how you can control or delete it.

Questions: email support@zepama.io.

Depending on how you use Zepama, we may collect:

• Account details: name, username, email, password (stored hashed), phone number if you add one, profile photo, bio, and host/business details if you create a host account.
• Identity verification: if you choose to verify, we process ID documents, a selfie, and related status from our verification partner.
• Location and movement: city, approximate or precise location while you use map, Walk Mode, Drive Mode, or nearby feeds, plus step counts when you enable tracking.
• Content you create: safety updates, stories, events, missions, comments, spirals, chats, and media you upload.
• Device and usage: app version, device type, crash and diagnostics data, and notifications tokens so we can send alerts you asked for.
• Payments: ticket, billing, or wallet activity processed by payment partners. We do not store full card numbers.

We use this information to:

• Run your account, feeds, maps, events, missions, and messages.
• Show city-relevant safety, opportunity, and community updates.
• Process tickets, host tools, and rewards where those features apply.
• Keep the service secure, prevent abuse, and meet legal duties.
• Send transactional email (login, password reset) and, if you opt in, product notices.

We do not sell your personal information. We share it only with:

• Service providers that host data, store media, send email, verify identity, process payments, or provide maps.
• Other users, when you post public or city-visible content, or when you message someone.
• Authorities if the law requires it, or to protect people from serious harm.

We keep account and content data while your account is open. Some logs, backups, and legal records may remain for a limited time after deletion. Payment and tax records may be kept as required by law.

You can update profile details in the app or on the web portal. You can request a copy of your information or corrections by emailing support@zepama.io.

You can permanently delete your account on the web (email and password required) or with Delete account in the mobile app. Deletion cannot be undone.

Delete my account

Zepama is not directed at children under 13 (or the minimum age in your country). We do not knowingly collect personal information from children. If you believe we have, contact support@zepama.io and we will delete it.

We may update this policy. The “Last updated” date at the top of the page will change when we do. Continued use after an update means you accept the revised policy.